Q. I tried to open a book from trine library but it is telling me that it is unable to generate user token and that I have to log out and log back

I tried to open a book from trine library but it is telling me that it is unable to generate user token and that I have to log out and log back in . I did that but it is not helping me any to view the book at all. Please help

Answer

Hello,

The first thing I would suggest is trying another browser. Sometimes we have issues with some browsers and off-campus access. If that doesn't work, I will need more details regarding what you are trying to access - are you attempting to look at an ebook through the catalog, or directly through one of the databases? Which book is it?

Thanks,

Heather Howard
Information Services Librarian

  • Last Updated Jan 08, 2019
  • Views 36
  • Answered By Kristina Brewer

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